Legal

Terms of Service

Last updated: June 17, 2026

Please read carefully. These Terms are a binding agreement between you and ADA Genie LLC. They include a disclaimer of warranties, a limitation of liability, an indemnification obligation, and a governing-law and venue provision that affects how and where disputes between us are resolved. ADA Genie is a monitoring tool, not legal advice, and does not guarantee compliance with any law.

1. Agreement to these Terms

These Terms of Service ("Terms") govern your access to and use of the ADA Genie website, reports, emails, and services (together, the "Service") provided by ADA Genie LLC ("ADA Genie," "we," "us"). By checking "I agree," creating an account, submitting a request (including a free audit), or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization, and "you" means that organization. If you do not agree, do not use the Service.

The Service is intended solely for government entities, businesses, and other organizations and their authorized staff. It is not offered to consumers or for personal, family, or household use. By using the Service, you represent and warrant that you are doing so on behalf of such an organization.

2. The Service

ADA Genie provides automated accessibility monitoring and reporting. We load publicly accessible web pages in an automated browser, evaluate them with the axe-core engine and additional checks against WCAG 2.1 and 2.2 (Levels A and AA), and deliver reports identifying potential issues. The Service is an informational tool to help you find and track accessibility issues. Its scope, limits, and methodology are described in our Disclaimer & Testing Methodology, which is part of these Terms.

3. Not legal advice

ADA Genie is a software company, not a law firm, and provides no legal advice. Information about the ADA, WCAG, Section 504, compliance deadlines, or any agency is general information only. Consult a licensed attorney and a qualified accessibility professional for advice about your situation.

4. Your responsibilities and authorization

You are solely responsible for, and represent and warrant that:

you are authorized to request scans of each website you submit, and submitting it will not violate any law or any third party's rights or terms;
the information you provide (such as URLs, organization details, and email addresses) is accurate;
you will review our reports and decide what to remediate, and you, not ADA Genie, remain responsible for your website and its legal compliance. Under ADA Title II, a public entity's responsibility for the accessibility of its website is ultimate and non-delegable and cannot be transferred to a vendor or to ADA Genie; and
you will obtain any independent, manual, or legal review you need.

Public records. You acknowledge that, where you are a public entity, this agreement and the reports and other materials we provide to you may be public records subject to applicable public-records law (for example, the Ohio Public Records Act, R.C. 149.43). We make no commitment of confidentiality that conflicts with your legal obligations.

5. Acceptable use

You agree not to: scan or submit any website you do not own or are not authorized to test; use the Service to build a competing product, or resell or redistribute reports except within your own organization; attempt to access non-public areas, bypass authentication, or interfere with or overload the Service or any scanned site; or use the Service unlawfully. We may suspend or terminate use that violates these Terms.

6. Fees, billing, and cancellation

Free audits are provided at no charge and create no obligation. Paid plans are billed in advance on a recurring (e.g., monthly) basis through our third-party payment processor, Stripe, which collects and processes your payment details directly on its own systems — ADA Genie never receives or stores your full card number. You authorize us to charge your payment method for each cycle until you cancel. You may cancel at any time, effective at the end of the current billing period; except where required by law, fees already paid are non-refundable and partial periods are not prorated. We may change prices or plan features on prospective notice (for example, by email or by posting), effective at your next billing cycle. You are responsible for any applicable taxes.

Government and public-entity customers. Government and other public entities may use the same month-to-month plans as any other customer and cancel at any time; nothing here commits you to a multi-year or full-year term. Because public budgets are appropriated annually, fees are payable only to the extent your governing body has lawfully appropriated funds, and we will not seek payment for any period beyond the one you have authorized. If your purchasing rules require it, we will instead bill you by purchase order and invoice for a defined term (for example, twelve (12) months) rather than charging a stored payment method, and either party may decline to renew at the end of any term. We may suspend the Service for non-payment. To the extent this paragraph conflicts with the recurring-billing terms above, this paragraph controls for public-entity customers.

7. No guarantee of compliance or outcomes

We do not warrant or guarantee that your website or organization is or will become compliant with the ADA, WCAG, Section 504, or any other law or standard, or that using the Service will prevent or resolve any complaint, demand letter, investigation, audit, lawsuit, penalty, or other consequence. Automated results are estimates and may contain false positives or false negatives. No automated tool detects every accessibility barrier; the Service is not a substitute for a manual audit by a qualified expert. Portions of the Service use artificial intelligence: AI-generated findings may be inaccurate, incomplete, or incorrect and should be independently reviewed before implementation.

8. Disclaimer of warranties

THE SERVICE AND ALL REPORTS AND CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY OF ACCURACY, COMPLETENESS, RELIABILITY, SECURITY, OR UNINTERRUPTED OR ERROR-FREE OPERATION. YOU USE THE SERVICE AND RELY ON ITS OUTPUT AT YOUR OWN RISK.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ADA GENIE AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, OR GOODWILL, OR FOR ANY THIRD-PARTY CLAIMS, FINES, PENALTIES, SETTLEMENTS, OR LITIGATION COSTS, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, UNDER ANY THEORY (CONTRACT, TORT, NEGLIGENCE, OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF (a) THE FEES YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (b) US $100. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

10. Indemnification

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless ADA Genie and its owners, officers, employees, and contractors from any claims, damages, liabilities, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your website or content, your relationship with any third-party vendor, your violation of these Terms, or your violation of any law or third-party right.

If you are a public entity and applicable law limits or prohibits your ability to indemnify, defend, or hold harmless a private party, this Section applies to you only to the fullest extent that law permits, and nothing in this Section requires you to provide indemnification, defense, or hold-harmless protection beyond what applicable law allows.

11. Force majeure

We will not be liable for any delay or failure to perform caused by events or conditions beyond our reasonable control, including acts of God, natural disasters, fire, flood, war, terrorism, civil unrest, labor disputes, governmental actions or orders, epidemics or pandemics, power outages, internet or telecommunications failures, failures or outages of cloud-computing, hosting, DNS, email, or other third-party providers or services, and denial-of-service or other cyber attacks. If such an event prevents scans or reports from running, we will resume the Service as soon as reasonably practicable.

12. Term and termination

These Terms apply while you use the Service. You may stop using the Service or cancel at any time. We may suspend or terminate your access at any time, including for violation of these Terms. Sections that by their nature should survive (including Sections 3, 7 through 11, 14, and 15) survive termination.

13. Changes

We may modify the Service or these Terms. Material changes are effective when posted here with an updated date (and, for paid plans, on prospective notice). Your continued use after changes are posted means you accept the updated Terms.

14. Governing law and venue

Governing law. These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules.

Informal resolution first. Before starting any formal proceeding, you agree to first email us at reports@getadagenie.com with a description of the dispute and give us thirty (30) days to try to resolve it informally.

Exclusive venue. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Cuyahoga County, Ohio, and you and ADA Genie each consent to the personal jurisdiction and venue of those courts. Either party may instead bring an individual claim in small-claims court. Nothing in this section prevents either party from seeking injunctive or other equitable relief in those courts for infringement or misuse of intellectual property.

15. Miscellaneous

These Terms, together with the Disclaimer and Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

16. Contact

Questions about these Terms? Email reports@getadagenie.com. See also our Privacy Policy and Disclaimer.