Legal

Privacy Policy

Last updated: June 16, 2026

In short. We collect the details you give us and the results of scanning the public pages of the website(s) you submit, and we use them to deliver the Service and communicate with you. We do not sell your personal information.

1. Who this applies to

This Privacy Policy explains how ADA Genie LLC ("ADA Genie," "we," "us") handles information when you use our website and services (the "Service"). By using the Service you agree to this Policy. It works alongside our Terms of Service.

2. Information we collect

Information you provide: such as your organization name, your name, email address, the website URL(s) you submit, and anything you write in a form or email to us.
Scan data: accessibility results, screenshots of flagged page elements, and related technical details generated when we scan the public pages of the website(s) you submit.
Billing information: if you purchase a paid plan, our third-party payment processor (Stripe) collects and processes your payment details on its own systems. ADA Genie does not receive or store your full card numbers.
Usage and device data: basic log information (such as IP address, browser type, and pages viewed) collected automatically to operate and secure the Service.

We scan only publicly accessible pages and do not attempt to log in or reach restricted areas. Because we capture screenshots and results from those public pages, they may incidentally include personal information that already appears publicly on the page (for example, the names, photos, or contact details of staff, officials, or community members); we use it only to identify and illustrate accessibility issues. The Service is intended for organizations and their staff; it is not directed to children, and we do not knowingly collect students' personal information. If we provide the Service to a school or district, then where required we will enter a data-privacy agreement and handle any student information in accordance with FERPA and applicable state student-privacy laws.

3. How we use information

to provide, operate, and improve the Service and deliver your reports;
to communicate with you about your audit, account, and support requests;
to process payments and manage subscriptions;
to maintain security, prevent abuse, and comply with law.

We do not sell your personal information. We share it only with:

Service providers (subprocessors) who help us run the Service, under agreements that limit their use of the data: for example, our website host, our form-delivery service (which relays form submissions to our inbox), email/SMTP provider, an AI provider used to analyze page content for accessibility checks, our payment processor (Stripe), and analytics;
Legal and safety recipients, where required by law or to protect rights and safety; and
A successor in connection with a merger, acquisition, or sale of assets.

Note that scanned page content may be processed by a third-party AI provider solely to generate accessibility findings.

5. Data retention

We keep information for as long as needed to provide the Service and for legitimate business and legal purposes. Scan history (your reports and the dated record of findings) is retained while your subscription is active, consistent with the history your plan provides; for a free audit, we keep results only as long as needed to deliver and discuss them. Screenshots and other raw scan artifacts are kept only as long as needed to support the related findings and are deleted on a rolling basis. After your account is closed, or on a verified deletion request, we delete or de-identify your personal information and scan artifacts within a reasonable period (generally within 90 days), except where we must keep certain records to comply with law, resolve disputes, or enforce our agreements.

6. Security

We use reasonable administrative and technical measures to protect information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

7. Your choices and rights

You may ask us to access, correct, or delete your personal information, and you can unsubscribe from non-essential emails using the link in those messages or by contacting us. Depending on where you live, you may have additional rights under applicable privacy laws; we will honor those rights as required.

8. Changes

We may update this Policy from time to time. Changes are effective when posted here with a new "Last updated" date.

9. Contact

Questions or requests? Email reports@getadagenie.com.